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27.07.2024
Assistant Manager IT
Cape Town
... Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management. Key accountabilities include but are not limited to: Reporting, ...
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WNS (Holdings) Limited (ADR)
16.06.2024
Assistant Manager - WFM
Cape Town
... all routing anomalies using real time monitoring applications. Oversees and maintains the Workforce Management (WFM) Platform / System from Scheduling perspective Identifies real time call volume interruptions and system outages that impact contact center performance. •Escalates contact center ...
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WNS (Holdings) Limited (ADR)
09.06.2024
Group Manager - WFM
Cape Town
... alls, ensuring value-added inputs are shared. Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focus on key deliverable areas.' Qualifications Grade 12 Experience: 5-7 year and Above Educational Qualification: Any ...
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WNS (Holdings) Limited (ADR)
Yesterday
Deputy Manager - WFM
Cape Town
... Manager in BPO WFM department for a minimum of 2 years. Should have knowledge/hands-on experience in generating Long Range Forecasting and Capacity Planning. Excellent communication skills in oral and written. Experience in Client and Stakeholder management. Good knowledge of MS-Office and ...
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WNS (Holdings) Limited (ADR)
14.03.2024
Senior Group Manager - Operations
Cape Town
... managers · Deliver contractual and commercial performance through cost and profitability management · Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition · Build excellent relationships both ...
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WNS (Holdings) Limited (ADR)
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